Shipping & Returns

Every Creation Is Made With Care

At MadeByKidz, every order represents our commitment to creativity, craftsmanship, and quality.

Many of our products are individually produced, handcrafted, or manufactured specifically for each order using specialized equipment and materials. Because of this, our shipping and return policies differ from those of large national retailers.

This guide explains how orders are processed, shipped, and handled after delivery.

Effective: July 17, 2026

Order Processing

Most orders are processed in the order they are received.

Processing times may vary depending on:

Order volume

Product availability

Customizations

Production requirements

Seasonal demand

Holidays

Material availability

Estimated processing times may be displayed during checkout or provided during custom project discussions.

Shipping

MadeByKidz ships throughout the United States and may expand to additional destinations in the future.

Shipping costs are calculated based on factors such as:

Package size

Weight

Destination

Shipping method selected

Insurance (when applicable)

Carrier rates

Tracking information will be provided whenever available.

Delivery Times

Estimated delivery dates are provided as a convenience.

Actual delivery times are determined by the shipping carrier and may be affected by:

Weather

Carrier delays

Holidays

Natural disasters

Supply chain disruptions

Other circumstances beyond our control

MadeByKidz cannot guarantee carrier delivery schedules once an order has been accepted by the shipping provider.

Inspecting Your Order

Please inspect your order as soon as it arrives.

If you notice:

Shipping damage

Incorrect items

Missing items

Manufacturing defects

Please contact us promptly and include photographs whenever possible.

Prompt notification allows us to work toward the best possible resolution.

Before You Place Your Order

We want every MadeByKidz purchase to be one you'll enjoy for years to come.

If you have any questions about a product—including its size, colors, materials, finish, or intended use—we encourage you to contact us before placing your order. We're always happy to answer questions, provide additional information, or help you determine whether a product is the right fit for your needs.

Because many of our products are handcrafted, made-to-order, or custom-produced, taking a few moments to ask questions before production begins is often the best way to ensure you're completely confident in your purchase.

Returns

Because many MadeByKidz products are custom-made, made-to-order, handcrafted, or produced using 3D printing, we generally do not accept returns based on personal preference or buyer's remorse.

Unlike large retailers that maintain significant inventory and can absorb frequent returns, MadeByKidz creates many products in small production runs or specifically for individual customers. As a small business, we simply don't have the ability to resell many returned items.

For that reason, we encourage customers to carefully review product descriptions, dimensions, colors, and customization details before placing an order.

Our goal is always to help customers make informed purchasing decisions before production begins.

Non-Returnable Items

Unless required by law, the following items are generally not eligible for return:

Custom-made products

Personalized items

Made-to-order products

Products showing signs of use

Items damaged after delivery

Digital products

Gift cards

Clearance or final-sale items

Damaged or Incorrect Orders

If your order arrives damaged during shipping or you receive an incorrect item, please contact us as soon as possible.

Whenever possible, include:

Your order number

Photographs of the item

Photographs of the shipping box

Photographs of the shipping label

This information helps us work with the shipping carrier and determine the most appropriate resolution.

Depending on the circumstances, MadeByKidz may offer:

Replacement of the affected item

Repair

Store credit

Another mutually agreed solution

Each situation is evaluated individually.

Store Credit

In situations where MadeByKidz determines that a resolution is appropriate, store credit may be offered at our discretion.

Store credit allows us to continue supporting our customers while also recognizing the realities of operating a small creative business.

Store credit is not guaranteed and will be considered based on the specific circumstances of each order.

What Is Not Covered

MadeByKidz is not responsible for damage resulting from:

Improper handling after delivery

Normal wear and tear

Accidents

Improper storage

Exposure to extreme temperatures

Modification or alteration of products

Improper use

Failure to follow any provided care instructions

Partner Orders

Products created for museums, retailers, schools, zoos, aquariums, libraries, attractions, and other partner organizations are often custom-produced specifically for that organization.

Because of their custom nature, partner orders are generally not eligible for return after acceptance unless otherwise provided in a separate written agreement.

Partner organizations should inspect shipments promptly upon delivery and report any concerns immediately.

Damage After Acceptance

Once products have been accepted and placed into inventory, retail displays, gift shops, exhibits, classrooms, or other operational environments, MadeByKidz cannot be responsible for damage resulting from:

Customer handling

Employee handling

Accidental drops

Improper storage

Environmental conditions

Normal retail use

Wear from public interaction

Improper installation

Improper maintenance

Replacement requests for items damaged after delivery may be accommodated as new purchases when inventory and production schedules allow.

Shipping Claims

If damage occurred during shipping, MadeByKidz will work cooperatively with customers and shipping carriers to resolve legitimate shipping claims.

Customers may be asked to:

Retain all original packaging

Provide photographs

Cooperate with carrier inspections

Submit claim documentation

Failure to retain damaged packaging or cooperate with the carrier's claims process may affect the ability to recover shipping-related losses.

International Orders

International shipping policies, duties, taxes, customs fees, and import responsibilities will be provided when international shipping becomes available.

Our Commitment

Although our policies differ from those of large retailers, our commitment to customer service remains the same.

When issues arise, we believe in honest communication, reasonable solutions, and treating every customer with fairness and respect.

Whenever possible, we'll work with you to find a solution that supports both your experience and the sustainability of our small business.

If a genuine problem occurs, we encourage you to contact us. While every situation is different, we'll always take the time to listen, evaluate the circumstances, and work toward a fair and reasonable solution whenever possible.

Changes to This Guide

MadeByKidz may update this Shipping & Returns Guide as our products, shipping methods, and services continue to evolve.

Updates become effective upon publication on this page.

If you have questions before placing an order, we'd be happy to help.

In many cases, answering questions before production begins is the best way to ensure you're completely confident in your purchase.

Email Us At: admin@MadeByKidz.com